Privacy Policy

Introduction

At MEM Metairie Masonry, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your information.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you request a quote, schedule a service, contact us with questions, or otherwise interact with our business. This information may include:

• Name and contact information (phone number, email address, mailing address)
• Property address and details about your masonry project
• Payment information when you hire our services
• Communication preferences and any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source that directed you to our site
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide estimates and quotes for masonry services
• To schedule and complete your masonry projects
• To communicate with you about your project, including updates and scheduling
• To process payments and maintain financial records
• To respond to your inquiries and provide customer support
• To improve our website and services based on user feedback and behavior
• To send you information about our services, promotions, or company updates (only if you have opted in)
• To comply with legal obligations and protect our business interests

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our business (such as payment processors or scheduling software)
• With suppliers or subcontractors when necessary to complete your project
• When required by law or to protect our legal rights
• In connection with a business transfer, such as a merger or acquisition
• With your explicit consent for specific purposes

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encrypted communications, and access controls for our team members.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You provide your information at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project records, including customer information, are typically maintained for several years for warranty purposes, tax compliance, and business records.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our site. Cookies are small data files stored on your device that help us remember your preferences and understand site usage patterns.

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information (subject to legal obligations)
• The right to opt out of marketing communications
• The right to object to certain processing of your information

To exercise these rights or ask questions about your personal information, please contact us using the information provided below.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, please contact us.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as promptly as possible and work to address your concerns.